The Trimble MCS portfolio features exceptional hardware and it's backed by a high level of service and support.
Trimble MCS Customer Service
Initial requests for warranty status of hardware, product replacement or repair, troubleshooting a product issue, and technical or developer support for the Trimble MCS family of products should go to Trimble MCS Technical support.
Trimble MCS Technical Support can be contacted through the following channels:
USA, Canada, Central, & South America: +1(877) 632-3813
Europe, Middle East, & Africa: +49-6142-789-0095
Asia Pacific & China: +61 733302985
Service Program For Trimble MCS Handhelds
All Trimble MCS handheld computers, including the Nomad Series, Ranger Series, Yuma Series and Juno T41 configurations are serviceable products through Trimble Regional Service Centers (RSC’s). Trimble MCS Technical Support continues to be the first line defense for the customers with product issues. Initial requests for a replacement, exchange, return, mis-shipment or repair should go to Trimble MCS Technical Support.
If the product issue is covered under warranty, all costs less shipping to a Trimble RSC are covered. If the product is outside of the standard manufacturer’s warranty or outside the duration of an additional warranty extension, there is a process for quotation of repair service costs.
Level 4 Trimble Regional Service
Trimble MCS provides “Level 4 Trimble Regional Service,” meaning full repair services are available at each of the five service centers located around the world.
About Trimble Repair Services
Keep peace of mind knowing that Trimble and its partners represent the largest network of Service Repair Facilities in the market with Trimble Original Equipment Manufacturer repair centers in Europe, US, China as well as Trimble Authorized repair centers in most countries and states around the world. For information about all status of an existing SWO, warranty entitlement inquiries on an existing SWO and all other queries on service parts or repair costs contact Repair_Services@Trimble.com (all regional centers).